Privacy Policy of Lens & Lattice Atelier
Lens & Lattice Atelier is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or otherwise interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
We may collect personal information from you in a variety of ways, including, but not limited to, when you:
- Inquire about our services (Corporate Photography, Event Coverage, Product Photography, Fashion Lookbook Shoots, Architectural Photography, Portraiture, Image Retouching, Videography for Marketing, Drone Photography, Creative Direction for Visual Campaigns).
- Request a quote, consultation, or brochure.
- Provide details for a project agreement or contract.
- Communicate with us via email, phone, or online forms.
- Visit our website (through cookies and similar technologies).
The types of personal information we may collect include:
- Identity Data: Name, title, company/organisation name.
- Contact Data: Postal address, email address, telephone number.
- Financial Data: Limited billing information necessary for processing payments for our services (we typically use secure third-party payment processors and do not store sensitive payment card details).
- Project Data: Information related to your specific photography or videography needs, project details, preferences, and content shared for the purpose of the engagement.
- Technical and Usage Data: IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our site. Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services.
- To process your inquiries, requests, and transactions.
- To fulfill our contractual obligations to you.
- To communicate with you, including sending service updates, project progress reports, and administrative messages.
- To send you marketing communications and promotional offers if you have opted-in to receive them.
- To improve and personalise your experience on our website and with our services.
- To understand and analyse how you use our services.
- To develop new products, services, features, and functionality.
- To detect and prevent fraud and other illegal activities.
- To comply with legal obligations and enforce our agreements.
How We Disclose Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, and marketing efforts.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency).
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or for as long as we are required to do so by law. This includes for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time where Lens & Lattice Atelier relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: 315 Persiaran KLCC, Unit 12-07, Suria Complex, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50088, Malaysia